DPAS SCR: 01655

• SCR Number
  01655
• Title
  Administrator Access to DLMS Inquiry
• DPAS Module
  Enterprise
• Reporting Organization
  Leidos
• State
  New
• History
  Submitted: 01/13/2021
• Description

  Description
  When a production issue occurs with a suspended DLMS transaction, users with the DPAS Admin role are able to see such suspensions but lacks the ability to reprocess one. When conditions are corrected for a previously suspended DLMS transaction to process successfully, it is beneficial for the user with this role to be able to initiate the reprocessing of the transaction. This function is only available to Standard Users at this time, though few understand when and how to use it. In most cases, a DPAS Admin has to contact a user and ask them to go and reprocess a transaction(s) that are suspended. In some cases this has caused issues where the user chooses the wrong transaction to reprocess.

  Recommended
  Grant access to the DPAS Admin role(s) to enable the reprocessing of DLMS transactions that are suspended within the DLMS Transaction Review page of the ICP module.

  Mission Critical
  No, as Standard Users are able to perform this function today, the request would not be considered mission critical. This change will enhance Leidos' ability to provide quality support to it's customer base within DPAS.

  Benefits
  This reduces time for Leidos to resolve Production Issues and improves on the accuracy of those resolutions by removing the "middle man" who could cause further issues.

  Users
  This should only affect users with a DPAS Admin role within DPAS.