1. Check the top of the Internet Explorer (IE) window for a message that says "Pop up blocked", there should be an option for ALLOW
2. Try holding CTRL + Left-click which should bring the report open in a new window
3. If the report is a *.pdf file which is trying to open in the browser, some versions of Adobe have a known issue. To disable this, go to:
   • START
   • PROGRAM FILES
   • ADOBE READER
   • EDIT menu
   • PREFERENCES
   • INTERNET
   • Remove the checkmark from DISPLAY PDF IN BROWSER
   • Close IE and try again
4. The report may have been blocked as a pop-up but was not given the option to ALLOW. To check this:
   • TOOLS
   • INTERNET OPTIONS
   • PRIVACY
   • Remove the checkmark from BLOCK POP-UPS
   • Close IE and try again
5. As a default, sometimes the IE security setting is set that prevents downloading files (example: Inquiry Extracts) to PCs. To correct this issue a security setting must be reset. At the top of IE:
   • TOOLS
   • INTERNET OPTIONS
   • ADVANCED
   • Go to the SECURITY section
   • UNCHECK "Do not save encrypted pages to disk"
   • Click APPLY
   • Click OK
   • Close IE and try again
6. Try to uncheck SSL 2.0
   • TOOLS
   • INTERNET OPTIONS
   • ADVANCED
   • Go to the SECURITY section
   • Uncheck SSL 2.0
   • Click APPLY
   • Click OK
   • Close IE and try again
7. Insure the site is not restricted:
   • TOOLS
   • INTERNET OPTIONS
   • SECURITY
   • Click on RESTRICTED SITES
   • Click the SITES button
   • If the URL/website you are accessing is listed, REMOVE
   • Close IE and try again
8. Somre reports require an up-to-date version of Java Virtual Machine. To see if you have this:
   • TOOLS
   • INTERNET OPTIONS
   • ADVANCED
   • Scroll down to JAVA (SUN)
   • There should be a checkmark on USE JRE 1.5.0_02 for (If not checked you will have to restart your computer after selecting)
   • Close IE and try again
9. Try adding the URL/website to the list of browsers trusted site:
   • TOOLS
   • INTERNET OPTIONS
   • SECURITY
   • Click on TRUSTED SITES
   • Click on SITES button
   • Enter the URL/website and click ADD
   • Close IE and try again
10.  There is a chance that the local computer/network the customer is using has a firewall that is blocking a port needed to download the report. If you suspect this may be the case, refer the customer to their local IT Support to insure they have proper access to open/download reports from IE.

If you did not use a document number during the process you will not be able to generate either form. You need to use a document number even for custodian to custodian processes if you want to generate either form for it.

If you are not the originator of the report you do not have the authority to delete it.