DPAS SCR: 02002

• SCR Number
  02002
• Title
  Dispatch Automation
• DPAS Module
  MU
• Reporting Organization
  DCSA
• State
  New
• History
  Submitted 03/19/2024
• Description
  Change Request: Process Improvement

  
  

  Description:

  Problem: The current state of DPAS M&U lacks the ability to effectively allow the dispatch process to be automated. The agents in the field have to download a scanned dispatch and email to the dispatcher and that takes time that can be better utilized, such as dispatch/vehicle logs, receipts, and maintenance records for vehicles.

   

  Recommended:

  Solution is to implement an automated dispatch process that will upload dispatch form/vehicle logs to DPAS, with the option to export. This would be called a Driver mobile application which will streamline and simplify the dispatch process. The dispatch will be provided to the recipient via phone/computer. This process would upload all pertinent data such as date, beginning mileage, end mileage and locations. The solution should also allow drivers to scan fuel receipts and maintenance records via the app and attach to dispatch form/vehicle logs.

   

  Mission Critical:

  The automation of this process would eliminate time and effort of driver's no matter the location. Drivers can see a list of their current trips and record trip start times and odometer readings on the app which will integrate with the Fleet Management Information System (FMIS). Drivers can close dispatches after completion allowing the integrated information to be available in the FMIS. Dispatchers can assign vehicle to an employee as needed and dispatch the vehicles.LMP

   

  Benefits:

  The implementation of this process would benefit agencies that have vehicles and people dispersed in various locations and would also speed up the process. Drivers can view and complete trips on the go using the app. The app data will automatically integrate with the Fleet Management Information System (FMIS) and eliminate the need for paper dispatch forms and manual data entry.

   

  Frequency: Daily

   

   

  Users:

  This will be used by all users multiple times a day, week or when required.