DPAS SCR: 02020

• SCR Number
  02020
• Title
  Check In Wait Times
• DPAS Module
  Warehouse
• Reporting Organization
  USMC
• State
  New
• History
  Submitted 04/15/2024
• Description
  Change Request: Process Improvement

  
  

  Description:

  Once a member checks in the IIF with the appointment queue, requesting the capability that the member checked in will receive a text every 15 minutes with the projected time to be served. Also, have the estimated wait time to be served shown on the appointment queue screen .    

   

  Recommended:
  

  Recommendation for the appointment queue module is adding the phone text feature for all checked in members with their wait time before service and making it visible on the queue screen to show wait times before being serviced.

   

  Mission Critical:

  The Consolidated Storage Program (CSP) is trying to become a more modern day enterprise and service all member with the maximum professionalism. Also this will eliminate the customers continually going to the clerks asking them how long before being serviced.  With that time the clerks could performing other important duties.

   

  Benefits:

  Having this capability will keep the waiting members aware of the time when they will serviced and will free up time for warehouse workers to perform other duties.

   

  Frequency: Hourly

   

  Users:

  All IIF Customers