DPAS SCR: 01841

• SCR Number
  01841
• Title
  Appointment Scheduler Updates
• DPAS Module
  Warehouse
• Reporting Organization
  Leidos on Behalf of USMC
• State
  Done
• History
  Submitted 11/08/2022
• Description

  Change Request: Process Improvement

   

  Description:

  Currently, members arriving at the centers for an update to their unit assignments causes disruption to the flow of members seeking to receive or return their gear. This is administrative work and currently there is no method to channel them to a single lane, dedicated to making updates to the member's profile.

  Additionally, the Appointment Queue, used to display a prioritized list of members who have checked in and awaiting service, only displays 3 columns of scheduled and 1 column of walk-in appointments, each column holding 9 member appointments. As there are no appointments being scheduled at this time, this only allows (at most) 9 'walk-in' members on a single display page before rolling to the next page. Using a 70" display monitor, it should be able to display more than 36 total or 9 walk-in appointments.

  Recommended:

  Add a new appointment type - Permanent Change of Assignment (PCA).
  Modify the appointment display to provide for dynamic columns to better support the mix of walk-ins vs those members who have scheduled an appointment.

  
  Mission Critical:

  Provides improved member visibility of where they are in the queue for obtaining / returning gear.  

  
  Benefits:

  Better information, visible to the facility, in order to staff according to the member traffic within the center throughout the day.  Eliminates members sitting around idle, waiting for their selected service to begin.

  
  Frequency: Hourly

  
  Users:

  All issue and return facilities within the USMC, varies by facilities; typically 50 to 200+ members per day.

   

  Partially Completed – Release 2022.3.2 – 02 December 2022

  Completed – Release 2023.1.1 – 13 January 2023