Internet Explorer Issues:

1. Save all work and close Internet Explorer
2. Open Internet Explorer (IE) and verify you are using the correct URL (https://dpas.dape.dla.mil/)
3. Make sure you are selecting your EMAIL certificate
4. If the issue persists: select the TOOLS menu at the top of IE, and select INTERNET OPTIONS submenu
   • On the GENERAL tab:
     • Select DELETE FILES, when pop-up prompt shows, select OK button
     • Select DELETE COOKIES, when pop-up prompt shows, select OK button
     • Select CLEAR HISTORY, when pop-up prompt shows, select OK button
   • On CONTENT tab:
     • Select the CLEAR SSL STATE button (when you receive a confirmation pop-up select OK button)
     • Select CERTIFICATES
     • Highlight your EMAIL certificate and select VIEW
     • The section for "This certificate is intended for the following purposes" needs to have:
       • Provides your identity to a remote computer
       • Protects email messages
       • Smart Card Login
     • If it is missing any of these three, refer to your local security to setup their smart card correctly
     • If it has the required purposes then select on the DETAILS tab at the top. In the FIELDS column, select SUBJECT. Note what CN =  (you may need to discuss this with the DPAS Support Call Center if you need to contact them regarding this issue)
   • Select the ADVANCED tab
     • There should be a checkmark next to TLS 1.0
     • Select the APPLY button
   • If you are using IE 6.0 or higher:
     • Select the TOOLS menu
     • Mouse over POP-UP BLOCKER and select POP-UP BLOCKER SETTINGS
     • In the field for "Address of Web site to allow:" enter:  *.dpas.dod.mil and the select the ADD button
     • Select Close to return to IE
   • Close IE and then try to re-open and access Web DPAS again, ensuring you are selecting the EMAIL certificate
   • If you received a new Common Access Card (CAC), you may have more than one EMAIL certificate. Clear the SSL State and try selecting the new EMAIL certificate.
   • If you have tried all the above and are still having problems contact the DPAS Support Team at 1-844-843-3727 (1-844-THE -DPAS)

Users are encouraged to create a reoccurring Outlook reminder to log into DPAS every 35 days. This will ensure a user keeps an active account and avoids suspension or deletion.

All DPAS users must abide by the following automated account aging parameters:

• At 180 days of inactivity - The users account is deleted. Email is sent to the user confirming deletion of the account. If access is required, all new paperwork must be submitted.
• From 40-59 days of inactivity - A system generated email is sent daily requesting the user login to their account to remain active.
• From 60-179 days of inactivity - A system generated email is sent daily confirming the DPAS account has been suspended. The user must contact the DPAS Support Desk and request an account reset. Once the reset is complete, the user must login within 5 day(s) after the reset or the account will be suspended again due to inactivity.
• At 59 days Non-Authentication (Never logged in) - The users account is deleted. Email is sent to the user confirming deletion of the account. If access is required, all new paperwork must be submitted.

NOTE: The user must reach the DPAS "Message of the Day" page to count as a valid login.

Account resets may take up to three business days to complete. Users are encouraged to maintain active accounts.

If you have any questions or your account needs to be unsuspended or reset, please contact the DPAS Support Team at toll free 1-844-843-3727 (only available from 7 AM - 6 PM EST) or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

There are three driving factors for the menu options to be present in Web DPAS.

1. DPAS Security must add the role to the user's account. This is completed when DPAS Security receives all the required paperwork from the user's APO or PA.
2. The training for the corresponding role must be completed by the user.
3. The completed training must be certified to the Web DPAS application. If the training is certified to Web DPAS before the user authenticates to their account then the previous certification did not work. After the user successfully logs onto their account the role will need to be certified again. To do this, the user will need to go back into the LMS and select the "Certify My Role" button again.

To gain access to DPAS, new users must successfully complete the DD Form 2875, and sign a User Agreement Form. Prior to filling out the Web DD2875 you must:

• complete the Annual Information Awareness Training within the past calendar year

Failure to meet this requirement may cause delays in filling out and processing the form.

The DD Form 2875 used to request access to DPAS has been enhanced with a question and answer session or "Wizard" to make it easier for you to fill out the form. The Wizard launches when the form is opened and contains a series of pop-up windows with various information requests. The form is automatically populated based upon the responses entered into the Wizard. There are several new benefits:

• You are less likely to leave mandatory fields blank
• Some fields are populated with standardized text to ensure proper wording
• The Wizard guides you only through the necessary sections of the form based on the type of system access you are requesting
• Some fields will require selecting from a list - you enter only the corresponding number of the desired selection so there is no need to type out the full response
• Some fields will require you to type your response - please take note of any special formats for dates or phone numbers
• Each screen in the Wizard deals with a field on the form:
  • The name and number of the field will appear on the title bar of the Wizard
  • Field numbers will not appear in order on the Wizard
  • The answers to some questions will be determined by how you answer other related questions
• You can choose to exit the Wizard and fill out the form manually
• Once you are finished filling out the form, the Wizard will give you instructions for saving and signing the form - the Wizard will then close
• If you need to exit the Wizard for any reason in mid process - to do this:
  • Click the Cancel button on the lower right side of the screen
  • Confirm you are sure you want to quit by clicking the Yes button
  • If you click the No button - you will return to the last place you were before clicking the Cancel button
  • If you click the Yes button - you will be reminded to save a draft of the form
• You will be reminded the Wizard will restart from the beginning when it is reopened. When the draft is reopened, data previously entered will appear in the Wizard. Correct any mistakes, and then confirm the information by clicking the "OK" button.

Once you are done filling out the form, on the menu, select File/Save As....    Find the location on your PC and save the file. You are strongly advised to do this prior to digitally signing the form. Keep this copy as a draft. Digitally signing the form will lock all the fields you filled out. If you discover an error after signing the form and need to make corrections to it, start with your previously saved draft. It will re-launch the Wizard so you can make corrections. If you try to make corrections to a signed form, the form will be invalidated and unacceptable.

Every time the DD2875 is opened prior to digitally signing, the Wizard is launched. If you already entered data on the form, most query screens will be pre-populated with that data. Click OK, or select Enter, to retain the data and move on to the next screen. Default or previously entered data will be highlighted on each screen. Typing will overwrite highlighted data on the screen.

If you open the form after it is signed and saved, a message will pop up. This message states that they user, and or the supervisor, has signed the form. The Wizard will not run once the form is signed by the user.

When you are finished filling out the DD2875 make sure to review it and verify that your information is correct. You are strongly advised to save a draft copy to your PC before you digitally sign it.

You must have a Common Access Card (CAC) or be Public Key Infrastructure (PKI) enabled to digitally sign this form.

Prior to signing, errors on the form can be corrected in one of two ways:

• You can close the file and then reopen it - this will rerun the Wizard
  • Advance from screen to screen by confirming, or correcting, your information 
  • Be sure to SAVE your changes!

• You can click the desired field on the form and re-enter your information there without using the Wizard
  • Be sure to SAVE your changes!

To digitally sign the form:

• Click on the desired signature block so the Sign Document window pops up
• Click the Sign button so that the Save As window pops up
• Choose a location on your PC to save the file
• Give the signed file a name different from the draft copy you saved
• Click the Save button

Locked fields:

• Once the form is digitally signed, all fields associated with the signature will be locked. You will not be able to alter those fields in any way. If you need to make a correction after signing the form you will need to use the draft you saved or start over with a blank form.
• Trying to alter locked fields will deem the form invalid and unacceptable